Privacy Policy

Introduction

Paper2Paper is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, submit an enquiry, request a quotation, purchase products or services, subscribe to marketing communications, or otherwise interact with our business. We process personal information in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the Data Protection Act 2018 and other applicable Irish data protection legislation. By accessing and using our website, you acknowledge the practices described in this Privacy Policy.

Interpretation and Definitions

For the purposes of this Privacy Policy, Company refers to Paper2Paper. Website refers to the website operated by Paper2Paper. Service refers to the Website and any related products, services, content, functionality or communications offered through it. Personal Data means any information relating to an identified or identifiable individual. Usage Data refers to information collected automatically through the use of the Website. Cookies are small text files stored on a user's device to improve functionality and user experience.

Information We Collect

We may collect personal information directly from you when you complete forms, place orders, request quotations, subscribe to newsletters, contact us by telephone, email or social media, or otherwise communicate with us. Information collected may include your name, company name, email address, telephone number, billing address, delivery address, payment information, account details and correspondence records. We may also collect technical information automatically including IP addresses, browser type, device information, pages viewed, time spent on pages, referring websites and website interaction data.

Information Received From Third Parties

We may receive information from trusted third parties including payment providers, analytics providers, advertising platforms, social media networks, delivery partners and software providers. Such information is used only where necessary for business operations, customer service, marketing activities or legal compliance.

How We Use Your Information

We may use personal information to provide products and services, process enquiries, quotations and orders, manage customer accounts, communicate regarding purchases or services, arrange deliveries, process payments, respond to support requests, improve our website, personalise user experiences, conduct internal analysis, prevent fraud, maintain security and comply with legal obligations.

Legal Basis For Processing

Our legal basis for processing personal information may include contractual necessity where processing is required to fulfil a contract or provide requested services, legal obligations where processing is required by law, legitimate interests where processing is necessary for business operations and does not override your rights, and consent where you have explicitly agreed to specific processing activities such as marketing communications.

Marketing Communications

Where consent has been provided, we may send newsletters, promotional offers, product updates and company news by email, telephone, SMS or other communication channels. You may withdraw consent or unsubscribe at any time by following the unsubscribe instructions contained within communications or by contacting us directly.

Cookies And Tracking Technologies

Our website may use cookies, pixels, tags and similar technologies to operate effectively, remember preferences, analyse visitor behaviour, improve performance and support marketing activities. Certain cookies are essential for website functionality while others may require user consent. Additional information regarding cookies may be provided in our separate Cookie Policy.

Sharing Your Information

We may share personal information with carefully selected third parties where necessary for business operations. These may include website hosting providers, payment processors, delivery companies, software providers, customer support platforms, marketing service providers, professional advisers, insurers, auditors and public authorities where required by law. We do not sell personal information to third parties.

Payment Processing

Payments made through our website are processed by secure third party payment providers. We do not store complete payment card information on our servers. Payment providers process personal information in accordance with their own privacy policies and security standards.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, taxation, reporting and regulatory obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

International Data Transfers

Some service providers used by Paper2Paper may process information outside Ireland or the European Economic Area. Where international transfers occur, appropriate safeguards are implemented to ensure personal information remains protected in accordance with GDPR requirements.

Automated Decision Making

Paper2Paper does not currently engage in automated decision making or profiling that produces legal effects or similarly significant effects on individuals.

Your Rights Under GDPR

Subject to applicable law, you may have the right to access your personal information, request correction of inaccurate information, request deletion of personal information, restrict processing, object to processing, withdraw consent, request data portability and lodge a complaint with the Data Protection Commission. Requests relating to personal information may be submitted using the contact details provided below.

Data Security

We implement appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, disclosure, alteration, destruction or misuse. Security measures may include encryption, secure servers, access controls, password protection, software updates, monitoring systems and staff training. While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Third Party Websites

Our website may contain links to external websites operated by third parties. We have no control over the content, privacy practices or security measures of those websites and encourage users to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 16 and we do not knowingly collect personal information from children. If we become aware that personal information relating to a child has been collected without appropriate consent, we will take reasonable steps to delete that information.

Changes To This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in legislation, business operations, technology or regulatory requirements. Updated versions will be published on this page together with the revised date.

Contact Information

If you have any questions regarding this Privacy Policy, wish to exercise your data protection rights or require further information regarding how personal information is processed, please contact Paper2Paper using the contact details published on the website.