Ordering & Delivery

We aim to make ordering business supplies as simple and convenient as possible. Below you'll find answers to some of the most common questions about delivery times, shipping locations, ordering and payment options.

Do you deliver throughout Ireland?

Yes. Paper2Paper delivers to businesses throughout Ireland and Northern Ireland. Whether you operate a single location or multiple sites, we can supply the products you need with fast and reliable delivery.

How long does delivery take?

Orders are dispatched Monday to Friday. Most deliveries arrive within 1–2 working days to major towns and cities, while some remote locations may take up to 3 working days. If there is ever an unexpected delay, our team will keep you informed.

Is delivery free?

Yes. We offer free delivery on all orders throughout Ireland and Northern Ireland, providing excellent value for businesses ordering regularly.

Do you deliver to Northern Ireland?

Yes. We deliver to both Ireland and Northern Ireland. If you have any questions regarding delivery times or specific locations, please contact our team before placing your order.

What are your dispatch hours?

Orders are processed and dispatched Monday to Friday. Orders received before our daily cut-off time are typically processed the same working day. Orders placed after the Friday cut-off will be dispatched on the next working day.

Is there a minimum order value?

No. Businesses can place orders of any size through our website. Whether you need a single box or a larger quantity for multiple locations, we are happy to help.

What payment methods do you accept?

We accept secure online payments through our website using major debit and credit cards. Additional payment options may be available for approved business customers.

Can I place a bulk order?

Paper2Paper supplies businesses of all sizes, from independent retailers to multi-site organisations. If you require larger quantities, our team can provide competitive volume pricing and help you find the most cost effective solution for your business.

Can I arrange recurring deliveries?

Yes. Our subscription ordering service allows businesses to receive products automatically every 30 days, helping ensure essential supplies are always available when needed.

How can I contact customer support?

Our team is available to assist with product selection, ordering queries, delivery information and general support. You can contact us by phone, email or through the contact form on our website and we will be happy to help.

Choosing the correct product is important to ensure reliable performance and avoid unnecessary waste. Below are answers to some of the most common questions regarding product compatibility, sizing and quality standards.

How do I find the correct till roll size?

The easiest way is to check the dimensions printed on the core of your existing roll or refer to your machine's user manual. Product dimensions are listed on each product page. If you are unsure, our team will be happy to help identify the correct size.

What if I am unsure which product I need?

If you are uncertain about compatibility, simply contact us with the make and model of your machine. Our experienced team can recommend the most suitable product for your equipment.

Do you supply thermal and non thermal till rolls?

Yes. We stock both thermal and non thermal paper rolls suitable for a wide range of tills, cash registers, receipt printers and business applications.

Are your products compatible with card payment terminals?

Yes. We supply rolls suitable for many popular card payment terminals used throughout Ireland. Product compatibility information is included where available, and our team can assist if you need guidance.

What types of businesses do you supply?

Paper2Paper supplies businesses across a wide range of sectors, including retail, hospitality, healthcare, pharmacies, offices, education, warehousing and many other industries that rely on dependable business supplies.

Are your products manufactured to recognised quality standards?

Yes. We work with leading European manufacturers whose products comply with recognised FSC directives, ISO 9000 and ISO 14000 standards, helping ensure consistent quality and environmental responsibility.

Are all products fully guaranteed?

Yes. All products supplied by Paper2Paper are fully guaranteed, giving our customers confidence in the quality and reliability of every order.

Can you help identify products for older machines?

Yes. With over 35 years of industry experience, we can often help identify suitable products for older tills, printers and payment terminals. Simply contact our team with as much information as possible and we will do our best to assist.

Do you supply products for multiple locations?

Yes. Many of our customers operate from multiple sites. We can help businesses source the products they need across several locations while benefiting from simplified ordering and competitive pricing.

Are environmentally responsible products available?

We work with manufacturers that comply with recognised environmental standards and FSC directives, helping businesses source products from responsibly managed supply chains.

Paper2Paper works with businesses of all sizes, from independent retailers to organisations operating across multiple locations. Our bulk ordering options help businesses reduce costs, simplify purchasing and maintain reliable stock levels.

Do you offer bulk discounts?

Yes. Businesses ordering larger quantities can benefit from discounted pricing. If you have regular purchasing requirements or require higher volumes, please contact our team to discuss available options.

Can I order for multiple locations?

Yes. We regularly supply businesses operating across multiple sites and can help streamline the ordering process for organisations with several locations.

Do you supply hotels, pharmacies and other commercial businesses?

Yes. Our customers include retailers, cafés, restaurants, hotels, pharmacies, healthcare providers, offices, educational facilities and many other business sectors throughout Ireland.

Can I request a quotation before placing an order?

Yes. If you require larger quantities or have specific requirements, our team can provide a quotation tailored to your business needs.

Is there a minimum quantity required for bulk pricing?

Bulk pricing may vary depending on the products and quantities required. Contact us with details of your requirements and we will be happy to provide pricing information.

Can you help businesses manage regular stock requirements?

Yes. Many businesses purchase the same products regularly. We can help identify the most efficient ordering solution based on your usage and purchasing patterns.

Do you offer trade pricing?

Businesses with ongoing purchasing requirements may qualify for preferential pricing depending on order volume and frequency. Please contact our team for further information.

Can bulk orders be combined with subscription ordering?

Yes. Businesses can benefit from both bulk purchasing and scheduled repeat deliveries, helping to reduce administration and ensure essential supplies remain available when needed.

How quickly are bulk orders dispatched?

We aim to process and dispatch all orders as quickly as possible. Delivery times for larger orders may vary depending on product availability and order size, but our team will keep you informed throughout the process.

Why do businesses choose Paper2Paper for bulk purchasing?

Businesses choose Paper2Paper because of our competitive pricing, reliable stock availability, fast nationwide delivery and over 35 years of industry experience supplying organisations throughout Ireland.

Subscription ordering is designed to help businesses save time and maintain consistent stock levels. By scheduling repeat deliveries, you can ensure essential supplies arrive automatically without the need to place the same order every month.

How does subscription ordering work?

Subscription ordering allows you to set up automatic repeat deliveries for the products your business uses regularly. Once your subscription is active, your chosen products will be supplied automatically according to your selected schedule.

How often can deliveries be scheduled?

Our standard subscription service is based on a 30-day delivery cycle. If your business has different requirements, please contact our team to discuss available options.

What are the benefits of subscription ordering?

Subscription ordering helps reduce administration, saves time, improves stock management and ensures essential supplies are always available when needed.

Can I change the products included in my subscription?

Yes. If your requirements change, you can update the products included in your subscription. Our team will be happy to assist with any adjustments.

Can I increase or decrease quantities?

Yes. Subscription quantities can be adjusted to reflect changes in your business requirements, helping you maintain the right level of stock at all times.

Is subscription ordering suitable for multi-location businesses?

Yes. Subscription ordering can be particularly beneficial for businesses operating across multiple locations, helping standardise purchasing and simplify supply management.

Can I cancel my subscription?

Yes. Subscription services are designed to be flexible. If your requirements change, you can contact our team to discuss amendments or cancellation options.

Which businesses benefit most from subscription ordering?

Subscription ordering is popular with retailers, cafés, restaurants, hotels, pharmacies, healthcare providers, offices and other organisations that regularly use the same products.

Will I receive reminders before my next delivery?

If required, our team can provide information regarding upcoming deliveries and assist with any changes before your next scheduled order is processed.

Why choose subscription ordering?

Subscription ordering provides a convenient and reliable way to manage essential business supplies, helping reduce administrative workload while ensuring products arrive when they are needed most.

In addition to our standard product range, Paper2Paper can provide customised solutions designed to meet specific business requirements. Whether you are looking to enhance your branding, improve product identification or create a tailored solution, our team can help.

What custom products do you offer?

We can supply a range of custom printed products, including labels, stickers and other business solutions tailored to your requirements. Please contact our team to discuss your project.

Can custom products include our company branding?

Yes. Many businesses choose to incorporate their logo, colours, contact details or promotional messaging into custom printed products to support brand recognition and create a more professional appearance.

Are custom products suitable for all industries?

Yes. We work with businesses across retail, hospitality, healthcare, food production, warehousing, offices and many other sectors to provide customised solutions that support their day-to-day operations.

Can I request a quotation for a custom product?

Yes. Simply contact our team with details of your requirements and we will provide guidance on available options, pricing and production times.

Is there a minimum order quantity for custom products?

Minimum quantities may vary depending on the type of product and level of customisation required. Our team will be happy to discuss your requirements and advise accordingly.

Can I see a proof before production begins?

Where applicable, artwork proofs can be provided for approval before production commences, helping ensure the final product meets your expectations.

How long do custom orders take?

Production times can vary depending on the complexity of the project and quantities required. We will provide estimated lead times when preparing your quotation.

Can you help with artwork and design?

If you already have artwork prepared, we can review it for suitability. If assistance is required, our team can advise on the best approach to ensure a professional finished result.

Are custom products suitable for promotional campaigns?

Yes. Custom printed products can be an effective way to promote your business, increase brand awareness and support marketing campaigns while maintaining a consistent professional image.

Why choose Paper2Paper for custom products?

With over 35 years of industry experience, trusted manufacturing partners and a commitment to quality, Paper2Paper provides customised solutions backed by professional service, competitive pricing and reliable delivery throughout Ireland.

What is your returns policy?

If you are not completely satisfied with your purchase, you may return unused products within 14 days of receipt, provided they remain in their original packaging and condition.

How do I arrange a return?

Please contact our team before returning any goods. We will provide instructions to help ensure your return is processed as quickly as possible.

Who is responsible for return shipping costs?

Unless goods are faulty or supplied incorrectly, customers are responsible for the cost of returning products to Paper2Paper.

When will I receive my refund?

Refunds are processed as soon as returned goods have been inspected and approved. Depending on your payment provider, it may take up to five working days for the funds to appear in your account.

What should I do if my order arrives damaged?

If your order arrives damaged or there is an issue with the products supplied, please contact us as soon as possible. Our team will investigate the matter and work to resolve it promptly.

What if I receive the wrong product?

While every effort is made to ensure orders are accurate, if you receive an incorrect item please contact us immediately and we will arrange a suitable solution.

Can I contact your team before placing an order?

Yes. Our experienced team is available to answer questions regarding product selection, compatibility, bulk ordering, delivery and custom products. We are always happy to help.

How can I contact Paper2Paper?

You can contact us by phone, email or through the contact form on our website. We aim to respond to enquiries as quickly as possible and provide helpful, professional support.

What makes Paper2Paper different?

With over 35 years of industry experience, Paper2Paper combines quality products, dependable service, competitive pricing and fast nationwide delivery. Our focus has always been on helping businesses source essential supplies with confidence.

Do you provide support after purchase?

Yes. Our commitment to customer service continues after your order has been delivered. If you have any questions or require assistance, our team will be happy to help.